Shipping policy

Zilomart — Shipping & Delivery Policy
Thank you for shopping at Zilomart! We are dedicated to bringing you high-quality, innovative products right to your doorstep. Please review our shipping policy below to understand how your order is processed and delivered.
🚚 1. Shipping Coverage & Timelines
We provide Pan-India shipping to almost all pincodes.
  • Order Processing Time: All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation.
  • Transit Time: Once dispatched, your order will typically reach you within 4 to 7 business days, depending on your location. Deliveries to metro cities are usually faster, while remote areas or Northeast states may take slightly longer.
💰 2. Shipping Charges
  • Prepaid Orders: We offer Free Shipping across India on all prepaid orders (Credit/Debit Cards, UPI, Net Banking, Wallets).
  • Cash on Delivery (CoD) Orders: A nominal CoD handling fee of ₹49 may apply to Cash on Delivery orders at checkout to cover secure courier handling.
📦 3. Order Tracking
As soon as your order is handed over to our courier partner, we will send you a Tracking Link via Email and SMS. You can use this link to monitor your shipment's journey in real-time. Please allow up to 24 hours for the tracking status to update on the courier portal.
⚠️ 4. Cash on Delivery (CoD) Verification & Policy
To ensure smooth delivery and prevent fraudulent orders, all CoD orders undergo a mandatory verification process.
  • Our team will verify your order via an automated WhatsApp message or phone call.
  • Orders will only be dispatched after successful verification.
  • Refusal of CoD: If a customer repeatedly refuses delivery of CoD orders without a valid reason, their account and address may be blacklisted from future purchases at Zilomart.
🛑 5. Incorrect Address & Undelivered Shipments
Our courier partners will attempt delivery up to 3 times before returning the package to our warehouse.
  • Please ensure you provide a complete and accurate delivery address along with a valid phone number at checkout.
  • Zilomart is not responsible for unsuccessful deliveries caused by incorrect or incomplete address details provided by the customer.
💬 6. Contact Us
If you have any questions about the delivery of your order or if your package is delayed, please reach out to our customer support team:
  • Email: moalongaier5@gmail.com


  • WhatsApp Support: +91 8730067108